Shipping & Returns

All Sales Are Final

 PROCESSING = 5-7 BUSINESS DAYS. SHIPPING = 3-5 BUSINESS DAYS.

We ask for a minimum of 5-7 business days for processing. 

Please allow 7-14 business days if you ordered during a sale or up to 4 weeks if you ordered during the Holiday Season for processing.

Once processed (5-7 business days), your order is shipped (3-5 business days to get to you).

SHIPPING
Order processing time is 5-7 business days, unless otherwise notified. Orders are shipped using the United States Postal Service (USPS) or UPS, Monday through Friday. In the case of a holiday, orders are shipped on the next business weekday. If product is out of stock please allow 7-14 business days for products to be processed and shipped out. When shipped, you will receive an email containing your order tracking information.

PROCESSING REFERS TO HOW LONG IT TAKES FOR US TO MAKE THE PRODUCTS. ALL OF OUR PRODUCTS ARE MADE/FILLED TO ORDER. NOTHING IS MASS PRODUCED LEADING TO SLIGHTLY LONGER PROCESSING.

PRE-SHIPMENT OCCURS WHEN WE HAVE PRINTED YOUR LABEL. WE OFTEN PRINT LABELS EARLY IN THE PROCESSING RANGE, FULFILL ORDERS ACCORDINGLY AND DO A MASS PACKAGE DROP OFF LATER IN THE WEEK. IT IS POSSIBLE THAT YOUR PACKAGE CAN REMAIN IN PRE-SHIPMENT FOR UP TO A WEEK. 

*Please note that business days for shipping and processing times do not include weekends (Saturday & Sunday) and holidays. Processing time is an "additional" time frame separate to your shipping method of choice. 

INTERNATIONAL SHIPPING
All international customs, taxes, and other fees are the responsibility of the customer. The cost will vary by value and country, so please be aware of what to expect before purchasing. Refunds are not given if a package is refused due to customs fees or any other reason.

REPLACEMENT ITEMS

If an item arrives damaged, please let us know within seven days, and I will ship a replacement item to you. Sending photos of a damaged item/package helps me improve any shipping issues and is greatly appreciated.

RETURNS

All sales are final unless an error occurred on the behalf of The Loving Essence.

No returns will be provided or discounts will be provided for missed sales.

Due to the nature of The Loving Essence products, we are unable to accept returned products.  If there’s an issue with your order or you are not satisfied, we will happily work with you to find a solution. Please notify us as soon as possible.

If your order is returned to us due to incorrect address or error on your part, there's a re-shipping fee that will be charged in order for us to reship your order.

PRODUCT INFORMATION
Products and product information are not intended to treat, cure, prevent or diagnose any medical condition. If pregnant or nursing, or are concerned about a particular health condition, please consult your physician before using products containing essential oils. 

If your tracking information states that your package was delivered and you have not received it, you must address this with the United States Postal Service at 1 (800) 275-8777. The Loving Essence does not hold responsibility for packages that are delivered. We do not issue refunds for packages that state being delivered.

 

Please keep in mind, we are a SMALL business. All items are hand crafted. Please allow time for your item to be consciously made, packed with love and carefully dispatched.

 

If you have any issues, questions or concerns about your order, please email us at info@thelovingessence.com or mail us at PO Box 1274, Clarksburg, MD 20871.